01
How to run it
Fifteen minutes, no prep, no warning. You are not testing the person. You are testing whether the standard can survive without the person who usually holds it.
- Pick a person and hand them a task that belongs to a different role. Front of house into the kitchen, kitchen behind the bar.
- Give them one clue to start. One. After that, they are on their own.
- Watch and log. Every question, every phone call, every "I need Chef," every "only Sarah knows" is a gap in what the business has captured.
- Mark how far they got, then move to the next swap.
One clue is the whole point.
If one clue is enough, the knowledge is close to the surface. If they need ten, it is buried in someone's head and your business does not actually own it.
02
The swaps
Two are switched on by default, straight from the test. Toggle on whichever fit your venue, or add your own. Score each one as you go.
Add a custom swap
03
Reading the score
The score climbs when the business holds the knowledge, and falls when a person does. Finishing the task on the back of three phone calls is not a pass. It is a dependency wearing a disguise.
04
What to do next
Every name in your register is a single point of failure and a capture priority. Each one is a 90-minute Mise en Place away from being knowledge the whole team can reach.